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Refund and Return Policy

RETURN AND REFUND POLICY:
We are happy to refund your order as long as the following requirements are met:
- Items are returned and received within 30 days from the day of receipt of the package.
- Items are still sealed and in sellable condition.
Returned items will be evaluated by our team for any damage. The team’s decision is deemed final. Please note that 10% restocking fee and shipping fee are deducted from the amount to be refunded. To initiate the refund process (within the US), please send an email to  with your Order Number and Number of Bottles you want to return. We will process a return label for you to use to return your shipment. 
Subscription/ Recurring Order: 
When cancelling a subscription, all future charges associated with future months of your subscription will be cancelled. You may notify us of your intent to cancel two (2) weeks before your next billing period. Any cancellation request done after the billing period will be subjected to the following fees: 
- 10% restocking fee only if order has been processed but not yet shipped. 
- 10% restocking fee and shipping fee if the order has already been shipped. 
Cancellation of Order: 
We do our best to ship out your order as fast as possible. When you email us to cancel, we will reach out to our Fulfillment team and do our best to cancel the order. If the order has already been shipped, you still have the option to refuse delivery or return this using a return label (within the US), and we’ll process a refund once received. Any cancellation request will be subjected to the following fees:
- 10% restocking fee only if the order has been processed but not yet shipped. 
- 10% restocking fee and shipping fee if the order has already been shipped. 

 

6 Month money-back-guarantee Policy:

At Truheight, we offer a unique a 6 month money-back-guarantee on our product. In order to receive your refund, you must provide proof of purchase of 6 months supply of TruHeight, and proof that there has been no growth or change in height during that 6 month time period of taking TruHeight. Once the information is provided and received by our customer service team, your refund will be provided.Note that refunds can take up to 10-14 business days to appear on your bank account due to varying processing times between financial organizations.

To request a return or exchange after the 6 month growth window, go to: https://trueheightvitamins.com/pages/contact

Eligibility: In order to be eligible for the 6 month money-back guarantee, the user must be under 18 years old and have used TruHeight for six months continuously. To verify growth, the TruHeight customer service team may ask to send 2 (two) doctor’s notes showing height BEFORE and AFTER taking the supplements. 

SHIPPING FEES

Shipping and restocking fees are non-refundable and will not be included in your refund.

***For outside the US, return shipping cost is shouldered by the customer and is non-refundable. Please contact us for more information on how to return your order.