Refund and Return Policy
Subscription programs
Truheightvitamins.com offers its customers a convenient subscription program. Under the subscription program, you are agreeing to have the product you ordered automatically shipped to the address you provided at the renewal intervals you select. Your order will automatically renew at 1 month, 3 months, or 6 months intervals and you will be shipped a new 1 month, 3 months, or 6-month supply of the chosen product. You may cancel your subscription as indicated below. If you do not cancel you will be automatically charged using the same form of payment used for your initial purchase. The amount of the charge will be the same as the charge for the original purchase. The renewal term is continuous unless otherwise cancelled.
Any Truheightvitamins.com subscription program requires a minimum of two cycles of purchase.
Subscription cancellation policy
Because of the significant discount offered for subscription programs, subscriptions may only be cancelled after at least two subscription deliveries. When cancelling a subscription, future charges after the second month minimum may be cancelled. To cancel, you must notify Truheightvitamins.com within two (2) weeks before your next billing period. Any cancellation request made after the two (2) weeks before the next billing period will apply to the following month.
You may also call the toll free number: 858-247-1545
Or you may email for termination: info@trueheightvitamins.com
Returns
Truheightvitamins.com offers its customers a convenient return policy for items that are 30 days of receipt of the package and that have not been opened, altered, cut, or unsealed. To request a refund, please complete the following steps:
- Please send an email to info@trueheightvitamins.com with your order number and number of bottles you want to return.
- Truheightvitamins.com will process a return label for you to use to return your shipment.
- Include your return label with your package.
- Once Truheightvitamins.com has received the product, the return will be processed within 10-14 business days and a refund will be issued withing 5-7 business days.
No refunds are issued for damaged, opened, or altered product.
All international orders are final sale and are not eligible for return except for wrong orders received.
If you request to return product prior to receiving it, we will reach out to our fulfillment team and do our best to cancel the order. If the order has already been shipped, you may request to return it as identified above using a return label (within the US). Any request to return product prior to receiving it will be subject to a ten percent (10%) processing fee.
6 Month money-back-guarantee policy
To be eligible for the 6-month money-back guarantee, the user must have started a Truheightvitamins.com capsules between ages 10 and below 18 years old and have used it for six continuous months. For sleep gummies, growth gummies, protein powder, and max height the user must have started products between ages 5 and below 18 years old. A doctors note will be required to provide height measurements before and after use and proof of purchase of a six-month supply of Truheightvitamins.com products. If user does not grow at least one inch and the proper documents are provided, a refund will be processed. Standard processing times are 10-14 business days. To request the guarantee, please submit your claim to: https://trueheightvitamins.com/pages/contact
