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TruHeight Policies

TruHeight Policies

Subscription Program:


Automatic Shipments:

By joining TruHeight's subscription program, you agree to receive your ordered product automatically shipped to your provided address at the intervals you choose.

Renewal Intervals:

Your order will renew at 1 month, 3 months, or 6 months intervals, and a new supply corresponding to your chosen duration will be shipped.

Cancellation Option:

We make cancellation easy for you. If you wish to cancel your subscription, you may do so at any time by accessing your Customer Portal, responding to your order confirmation, or e-mailing us at info@truheightvitamins.com. However, you must cancel your subscription at least 24 hours prior to the shipment of your next scheduled order.

If not canceled, your subscription will automatically renew at the interval you selected, and your payment method will be charged, using the same details as your initial purchase.

Pause, or Skip/Reschedule Options:

We understand that flexibility is key. In addition to cancellation, customers have the option to pause or skip/reschedule their subscription deliveries through their Customer Portal. If you prefer assistance or have any questions, our customer service team is available and can be reached at info@truheightvitamins.com.

Domestic Returns:

TruHeight offers its customers a convenient return policy for items that are returned within 30 days after receipt of the package. All sales after thirty days are final.

To request a refund, please follow the below steps:

  1. Please send an email to info@truheightvitamins.com with your Order Number, name and the specific item/s you want to return.
  2. TruHeight will process a return label for you to use to return your shipment. You are responsible for the cost of the return label and a ten percent (10%) restocking fee will apply to all returned items (except for store credits). 
  3. Original shipping fees paid at the time of purchase and shipping protection, if elected, are non-refundable.
  4. No refunds will be issued for damaged, opened, or altered products.
  5. Incluya su etiqueta de devolución con su paquete.
  6. Once TruHeight has received the product and determined the return satisfies the foregoing requirements, the return will be processed within 10-14 business days. The customer will be given the option to receive a cash refund which will be issued within 5-7 business days or a store credit which the customer can use to purchase other items/products from our webstore. 

Domestic Exchange:

Item Exchange Within 30 Days:

We understand that preferences may change, and we are happy to facilitate exchanges. Customers may initiate an exchange for purchased items within 30 days from the delivery date for store credits to purchase other products.

Shipping Fee Responsibility:

For exchanges, customers are responsible for covering the shipping fees associated with both returning the original items and receiving the new items.

Store Credit Policy:

Upon receipt and inspection of the returned items, and only upon approval, a store credit will be issued to the customer within 5-7 business days. The store credit will be equivalent to the cost of the items validly returned, excluding original shipping fees and shipping protection fees.

New Order Placement:

Customers can utilize the issued store credit by placing a new order on our website. The customer can use the  unique code provided through email, ensuring the deduction of the store credit from the total order amount.

Price Balance Payment:

Should the new order total exceed the value of the store credit, any price balance must be paid by the customer using their preferred payment method during the checkout process.

If a customer chooses store credit instead of a cash refund, the 10% restocking fee will not be applied. Store credit can be applied in the cases of Customer Return, Exchange Request, or Cancellation Request.

International Returns:

All international orders are final sale and are not eligible for return except for wrong orders received. The customer remains responsible for return shipping and the cost of original shipping and shipping protection are non-refundable.

Bundled Orders:

Max height kits and Toddler Essentials kits are bundled orders. Thus, we do not allow individual return of items for a refund. If you think you received a defective or incomplete kit, please reach out to us at info@truheightvitamins.com and we would be happy to process a replacement for you.

Cancellation:

If you wish to cancel your order, we will reach out to our fulfillment team and do our best to catch it. If the order has already been processed, you may request to return it as identified above using a return label (within the US) as laid out in our Return Policy.